Shipping Information
At Serenity Stones Haven, we aim to deliver your products quickly and securely. Below is a summary of our shipping policies and options.
1. Shipping Rates
- Free Shipping: We offer free standard shipping on all orders over $250 within Canada.
- Standard Shipping: Orders below $250Â will incur a shipping fee, which is calculated at checkout based on your location and the weight of your order.
- International Shipping: Yes, we ship worldwide! International shipping rates vary based on the destination and will be calculated at checkout.
2. Processing Time
- All orders are processed within 1 to 2Â business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next business day.
3. Estimated Delivery Times
- Domestic Shipping (within Canada): 1 to 3 business days.
Please note that delivery times are estimates and may be affected by external factors such as customs processing or shipping carrier delays.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number, allowing you to monitor your shipment through the carrier’s website.
5. Lost or Delayed Shipments
If your shipment is delayed or missing beyond the estimated delivery window, please reach out to us at info@serenitystones.ca or serenitystoneshaven@gmail.com. We will assist you in resolving the issue with the carrier.
6. Incorrect Shipping Information
Please double-check your shipping details before completing your order. If the information is incorrect and causes delivery issues, Serenity Stones Haven is not responsible for additional shipping fees or delays.
7. Contact Us
If you have any questions or need assistance with your shipment, feel free to contact us at: