Frequently Asked Questions (FAQs)
At Serenity Stones, we offer a range of gemstones and crystals in the form of raw stones, polished stones, clusters, cathedrals, spheres, towers and jewelries.
We source all of our products from trusted suppliers worldwide, prioritizing ethical sourcing to ensure every piece is authentic and of the highest quality.
We accept credit and debit cards via Stripe and Paypal, a secure payment gateway. Your payment information is encrypted, ensuring a safe transaction.
Shipping times depend on your location:
- Domestic orders: 2 to 5 business days.
Delivery time is the shipping company’s responsibility, and you can track your package by using the tracking number on the shipping company’s website or app.
The shipping weight and price may adjust depending on the number of items in your order. While our system provides an estimated shipping fee based on total weight, it’s important to note that multiple products might be shipped together in one box, which could affect the final shipping cost. Rest assured, we’ll always aim to package your order efficiently to minimize shipping fees. If you have any specific questions regarding your shipment, feel free to contact us, and we’ll be happy to assist!
Yes, you can track your order! Once your order is shipped, you will receive a tracking number via email. This tracking number is automatically generated through our eCommerce system and integrated with Easyship. You can use the tracking number to monitor your shipment’s status directly on the Easyship platform or through the carrier’s tracking page. If you have any issues with tracking your order, feel free to reach out to us for assistance.
We offer a 7-day return policy. You have 7 days from the date your package is received to report any damage. Requests made outside of this timeframe will not be accepted. To process the refund, you must take a picture or video of the box and the damaged item. Refunds will be made via PayPal to the same account used for the order, or hold the amount under your account for future purchases.
To maintain your stones and fossils, avoid exposure to harsh chemicals or extreme temperatures. For cleaning, use a soft, damp cloth to gently wipe the surface.
You can reach us at:
Our team will respond to your inquiry within 24-48 hours.
Crystal Selection and Usage
Choosing a crystal depends on your personal intentions and needs. For example, amethyst is great for relaxation and stress relief, while
citrine is known to attract abundance and positivity. If you’re unsure, you can start with a crystal that resonates with you visually or energetically.
Trust your intuition! Choose a crystal that visually appeals to you or one that aligns with your intentions. Each stone has unique properties and benefits.
Popular meditation crystals include Clear Quartz for focus, Amethyst for spiritual growth, and Black Tourmaline for grounding.
Black Tourmaline, Obsidian, and Hematite are known for their protective properties, helping to shield against negative energy.
Crystals can be worn as jewelry, placed in your home, or carried with you for their healing properties and positive energy.
Yes, combining crystals amplifies their energy. For example, pairing Amethyst with Rose Quartz promotes calm and love.
Set intentions while holding the crystal and keep it nearby to stay aligned with your goals.
Crystal and Fossil Care
Not all crystals are water-safe. Crystals like selenite, malachite, and pyrite should not be submerged in water as they may dissolve or tarnish.
Use a soft brush and mild soap. Avoid chemicals that may damage their surface.
Crystals can be cleansed by placing them under running water, using sage or palo santo smoke, or charging them in the moonlight. Cleansing removes any
accumulated negative energy.
A broken crystal isn’t a bad sign it may have completed its purpose in your life. You can either bury it in the earth as a way of returning it to
nature or keep the pieces as smaller crystals.
Yes, crystals can lose energy over time and should be cleansed and recharged regularly to maintain their potency.
Fossils should be kept in a dry environment, away from excessive heat or sunlight. Handle them with care to prevent damage, as some fossils
can be fragile due to their age.
lace them in moonlight or on a Selenite slab for gentle recharging.
Some fossils may need to be preserved, especially if they are fragile. Proper storage in a cool, dry place will help maintain their condition.
Certain fossils may require special care to prevent deterioration.
Clean gemstones with a soft cloth, store them safely, and avoid harsh chemicals to maintain their beauty.
Store crystals in a dry place, preferably wrapped in a soft cloth or in individual pouches to avoid scratching or damage.
Product Authenticity and Shipping
Absolutely. Each product is carefully handpicked for its natural energy properties and beauty.
Yes, we ship to most countries worldwide. Shipping charges vary depending on the destination.
Gemstone and Crystal Properties
Crystal stones are believed to promote energy healing, emotional balance, and spiritual growth. They are also widely used for meditation,
intention setting, and decoration.
Amethyst is a calming stone that aids in stress relief, meditation, and spiritual growth.
Healing gemstones like Rose Quartz and Amethyst are believed to have positive metaphysical properties for emotional and physical well-being.
Rose Quartz is associated with love, compassion, and emotional healing. It’s often used to attract love and strengthen relationships.
Chakra gemstones help balance the body’s energy. Amethyst aids the crown chakra, while Carnelian supports the sacral chakra.
Gemstone jewelry can add beauty, energy, and protection to your life. Each gemstone is believed to offer specific metaphysical benefits.
Citrine, Pyrite, and Green Aventurine are known for attracting wealth and success.
Fluorite and Clear Quartz are excellent for enhancing concentration and clarity.
Crystal gemstones, like Clear Quartz and Amethyst, are believed to amplify energy, clarity, and healing in your life.
Yes, Amethyst, Rose Quartz, and Lepidolite are known to relieve stress and promote a sense of calm.
Scientific and Historical Information
Crystals are believed to absorb, store, and emit energy, helping to balance and align energy fields in the body and environment.
Fossils form when organisms are preserved in sediment over time, eventually turning into rock through mineralization.
Gemstones form over millions of years through geological processes involving heat, pressure, and mineral-rich solutions.
The value of a fossil depends on factors like age, rarity, condition, and its historical importance. Fossils with unique preservation or from
significant geological periods tend to be more valuable.
Crystals are naturally occurring solid substances with a defined structure, while gemstones are polished crystals used primarily in jewelry. Some crystals,
like Quartz and Lapis Lazuli, are also considered gemstones.
Crystals have a specific atomic structure, while stones can be any solid material, like Limestone.
Organic gemstones come from living organisms, like Amber, Pearl, and Jet.
Factors like limited geological availability, vibrant colors, and difficulty in mining contribute to rarity.
Some of the rarest gemstones include Alexandrite, Tanzanite, and Paraiba Tourmaline.
Energy and Healing
Crystals are believed to work by amplifying energy and intentions. Their effectiveness varies depending on your beliefs, practices, and openness to energy work.
You may feel subtle changes in energy, mood, or clarity. Trust your intuition and notice any positive shifts in your intentions or goals.
The effects of crystals can vary depending on the individual and the intention. Some may feel a shift immediately, while others may experience
gradual changes over time.
Many believe gemstones possess unique vibrational frequencies that can influence physical, emotional, and spiritual energy. For example, Citrine is thought to bring positivity, while Black Onyx offers protection.
Healing stones, like Amethyst and Rose Quartz, are believed to aid in physical and emotional well-being.
Yes, many stones are believed to support physical healing. For example, Amethyst is thought to help with headaches, and Carnelian may support energy levels and vitality.
Hematite, Obsidian, and Smoky Quartz are great for grounding and stabilizing energy.
Gemstones are believed to interact with the body’s energy field, influencing emotional, mental, and physical well-being depending on the stone’s properties.
Rhodonite and Lepidolite are excellent for promoting inner peace and emotional harmony.
Symbolism and Birthstones
Lapis Lazuli is often linked to wisdom, truth, and communication, and is considered a powerful stone for mental clarity.
Birthstones are gemstones associated with each month, believed to bring luck, health, and protection to those born in that month.
Yes, many people use gemstones like Amethyst and Clear Quartz during meditation for their calming and spiritual enhancing properties.
Opal is associated with creativity, love, and inspiration, often used to enhance intuition.
Wearing your birthstone is believed to enhance your natural strengths and bring good fortune.
Moonstone is linked to intuition, feminine energy, and new beginnings.