Terms and Conditions

Effective Date: September 15, 2024

Welcome to Serenity Stones Haven. These Terms and Conditions outline the rules and regulations for the use of our website and services, including purchases, payments, and product delivery. By accessing this website or making a purchase, you agree to the terms set forth below.

1. General Information

These terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions.

2. Eligibility

To place an order, you must be at least 18 years of age and possess a valid credit or debit card acceptable to Stripe, our payment processor. By making a purchase, you confirm that all information provided is accurate and you have the legal authority to use the payment method.

3. Products and Pricing

All products offered on the website are subject to availability. We reserve the right to modify or discontinue products at any time without notice. Prices for our products are subject to change without notice. We strive to display accurate product information and pricing but do not guarantee that all product details are completely accurate, complete, or up to date.

4. Order Process

When you place an order, you will receive an order confirmation email. This email is a confirmation that we have received your order, not a guarantee of shipment. We reserve the right to refuse or cancel any order at any time due to product availability, pricing errors, or other reasons.

5. Payments

We use Stripe as our third-party payment provider. By using this service, you agree to comply with Stripe’s terms and conditions. Payment information is encrypted and securely handled by Stripe. We do not store your credit card information.

6. Shipping and Delivery

Shipping costs are calculated at checkout based on your location. We ship orders within [X] business days after the order has been placed. Delivery times may vary depending on your location. Serenity Stones Haven is not responsible for delays due to shipping carriers or customs processing.

7. Return and Refund Policy

If you are not satisfied with your purchase, you may return the item within 30 days of receiving it for a refund or exchange. The item must be in its original condition and packaging. Return shipping costs are the responsibility of the customer. Please contact us at [serenitystoneshaven@gmail.com] to initiate a return.

8. Intellectual Property

All content, images, logos, and intellectual property on the website are owned by or licensed to Serenity Stones Haven. You may not reproduce, distribute, or use any content from the site without prior written permission.

9. Liability

We are not liable for any damages that arise from your use of this site or the products purchased, including but not limited to indirect, incidental, or consequential damages. Our total liability to you for any claim related to your use of the site or purchase of products will not exceed the amount paid for the products in dispute.

10. Changes to Terms

We reserve the right to update or change these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes will constitute your acceptance of the new terms.