At Serenity Stones, we offer a range of gemstones and crystals in the form of raw stones, polished stones, clusters, cathedrals, spheres, towers and jewelries.

We source all of our products from trusted suppliers worldwide, prioritizing ethical sourcing to ensure every piece is authentic and of the highest quality.

We accept credit and debit cards via Stripe and Paypal, a secure payment gateway. Your payment information is encrypted, ensuring a safe transaction.

Shipping times depend on your location:

• Domestic orders: 2 to 5 business days.

Delivery time is the shipping company’s responsibility, and you can track your package by using the tracking number on the shipping company’s website or app.

The shipping weight and price may adjust depending on the number of items in your order. While our system provides an estimated shipping fee based on total weight, it’s important to note that multiple products might be shipped together in one box, which could affect the final shipping cost. Rest assured, we’ll always aim to package your order efficiently to minimize shipping fees. If you have any specific questions regarding your shipment, feel free to contact us, and we’ll be happy to assist!

Yes, you can track your order! Once your order is shipped, you will receive a tracking number via email. This tracking number is automatically generated through our eCommerce system and integrated with Easyship. You can use the tracking number to monitor your shipment’s status directly on the Easyship platform or through the carrier’s tracking page. If you have any issues with tracking your order, feel free to reach out to us for assistance.

We offer a 7-day return policy. You have 7 days from the date your package is received to report any damage. Requests made outside of this timeframe will not be accepted. To process the refund, you must take a picture or video of the box and the damaged item. Refunds will be made via PayPal to the same account used for the order, or hold the amount under your account for future purchases.

To maintain your stones and fossils, avoid exposure to harsh chemicals or extreme temperatures. For cleaning, use a soft, damp cloth to gently wipe the surface.

You can reach us at:

• Email: info@serenitystones.ca or serenitystoneshaven@gmail.com

Our team will respond to your inquiry within 24-48 hours.